Shipping Policy

Standard shipping is free on all U.S. orders, with no minimum. Orders travel with USPS, UPS, or FedEx, chosen by package size and destination. The carrier is named in your shipping email.

Order cut-off

Orders placed before 3:00 PM EST on a business day start handling that day. Later orders, weekends, and holidays start on the next business day. Business days are Monday to Friday, excluding U.S. federal holidays.

Transit time starts when the carrier scans your package. Weather, carrier volume, and region can shift it a little.

• All 50 U.S. states
• APO/FPO/DPO military addresses, and standard P.O. Boxes (USPS)
• No shipping to U.S. territories
• No international shipping

You will get an email when your order is confirmed and another with a tracking number once it ships. Tracking can take 24-48 hours to update after that email. You can also look up your order on our Order Tracking page with your order number and billing email.

Email [email protected] as soon as you notice, with your order number and the correct address. We can usually fix it before the order is handed to the carrier. After it ships, changes depend on the carrier and may not be possible.

If something arrives damaged, defective, or not what you ordered, report it within 7 calendar days of delivery with photos of the item and packaging. We will send a replacement or refund you.

If tracking says delivered but you cannot find the package, check with neighbors and the carrier first, then write to us with your tracking number and we will help from there.

Delivery windows are estimates, not guarantees. Carrier delays and weather are outside our control, but we will help chase down any order that runs late.

• Email: [email protected] (replies within 24 hours on business days)
• Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
• Address: CA
• Form: Contact page