Your 30-Day Window
Changed your mind, or the fit is off? Curb Tribe accepts returns for 30 calendar days from the day your order is delivered. Weekends and holidays count toward the 30 days, and your return request needs to reach us within that window.
Damaged, defective, or wrong item? Tell us within 7 calendar days of delivery and include photos. We will send a replacement or refund you.
What We Can Take Back
- Apparel and caps: unworn, unwashed, and in as-new condition, with no stains, odors, or alterations
- Mugs: unused, in the packaging they came in
A quick try-on is fine as long as the item stays clean and unworn afterward.
What Cannot Be Returned
- Final sale items
- Customized items
- Gift cards
- Return requests made after the 30-day window
How to Send Something Back
- Email [email protected] (or use the Contact page) before the 30 days are up.
- Include your order number, the item(s), and the reason.
- If the item arrived damaged, defective, or wrong, attach photos.
- We reply with return instructions.
Return Postage
| Reason | Return postage paid by |
|---|---|
| Defective or damaged item | Curb Tribe |
| Wrong item received | Curb Tribe |
| Size, color, or change of mind | You |
When Your Refund Arrives
Expect about 3-4 weeks in total from the day your return reaches us:
- Inspection on arrival: 2-3 business days
- Refund processing: 5-7 business days
- Your bank posting the credit: 5-10 business days
Refunds go to the payment method you used, which is PayPal or the card you paid with through PayPal.
Need a Different Size?
We do not do direct exchanges. Return the item for a refund and place a new order for the one you want. If your item arrived damaged, defective, or wrong, we will replace it or refund you, whichever you prefer.
Questions
- Email: [email protected] (we reply within 24 hours on business days)
- Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
- Address: CA
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30-Day Easy Returns
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